Hi, justthetw0ofus3!
To have a better understanding of your issue, please let everyone know the version of Windows or Mac in use.
Also, while our community members are welcome to chime in, the Canon Community Forum is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.
If you live outside the United States, please click http://global.canon/en.html and select your country to find support in your part of the world.
Feel free to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.
Thanks for choosing Canon!