My PIXMA MG7720 simply won't recognize the proper size in its tray. I have tried tray1, tray2. took one tray out.
Here are error messages:
The size or type of the paper loaded in cassette 1 is different from print settings. SUPPORT CODE 2111
Check whether the paper that matches the following print settings is loaded.
Page Size: 2L/5"x7" (13x18)
Type: Plus Glossy II
Select what to do from the following
Replace the paper and print
Cancel
**Then, I press replace the paper (and put 5x7 paper in cassette 1)**
Load the appropriate paper in cassette 1
And this usually ends whatever I'm trying to do. Can't go from here anywhere.
It prints 4x6 just fine.
HELP! I'm about to return this thing.